Emotional AI and Customer Experience

Artificial Intelligence (AI) chatbots have become increasingly popular tools for enhancing customer experience. These virtual assistants can handle customer inquiries 24/7, providing quick responses and freeing up human agents for more complex issues. However, to ensure that your AI chatbot is truly improving customer experience, it’s crucial to track the right metrics. This article explores…

Artificial Intelligence (AI) is reshaping the way companies interact with customers, creating personalized, responsive, and context-aware experiences. One of the most impactful applications of AI in this realm is cognitive services, which leverage machine learning, natural language processing (NLP), and other advanced technologies to process and understand complex data, enabling smarter interactions across various touchpoints….